Accessibility

Accessibility at the practice

The practice is on the ground floor and everything a visitor needs is on it. What follows is what is actually here rather than a statement of intent.

The entrance is level with the pavement, with no step and no lip
The door is wide enough for a wheelchair and is held open rather than sprung
The waiting room, all three lanes, the frame room and the lavatory are on the ground floor
The lavatory has a grab rail and a door that opens outward
Two chairs in the waiting room have arms, which matters more than most people think
One examination lane takes a wheelchair without a transfer
We will come out to the pavement to help somebody in, if you ring from outside
A companion, a carer or an interpreter is welcome in the lane and nobody will ask them to wait outside

There is no dedicated parking bay outside; the nearest accessible parking is on the side street
We do not have a hearing loop, and the pre-test alcove is a noisy room to lip-read in
Guide dogs are welcome everywhere in the building except the bench, which has swarf on the floor

Tell us when you book

What to say, and why it helps

Tell us when you book if you need the ground-floor lane, and it will be held
Tell us if you would rather not have drops, and we will discuss what that means for the appointment
Tell us if bright light is difficult, and the lane can be run darker than usual
Tell us which language you would rather use and we will book somebody who speaks it where we can

Ring to book an eye examination, or come in and browse the frame room — no appointment needed to look.